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Have a question about our products, need help with an order, or want to explore partnership opportunities? Our team is here to help.
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Visit our office location in Delhi NCR
Frequently Asked Questions
Find quick answers to common queries about Jeplus Healthcare
Placing an order on Jeplus Healthcare is easy! Simply browse our products, add items to your cart, proceed to checkout, and complete your purchase. Registered customers can also view order history, track deliveries, and manage prescriptions from their dashboard.
- ✓ Browse products by category
- ✓ Add to cart and review order
- ✓ Provide delivery address and payment details
- ✓ Receive order confirmation via SMS/Email
The minimum order amount for retail customers is ₹499. For wholesale and bulk orders, minimum order amount is ₹5,000. Contact our wholesale team for special pricing and volume discounts.
After your order is dispatched, you'll receive:
- ✓ SMS with tracking link and OTP
- ✓ Email with order tracking details
- ✓ Real-time status updates on your dashboard
You can also track your order by visiting My Orders section after logging into your account.
To register as a wholesale customer, you'll need:
- ✓ Valid GST Certificate
- ✓ Drug License (if applicable)
- ✓ Shop & Establishment Certificate
- ✓ PAN Card of the business
Submit these documents through our wholesale portal or contact our team for assistance.
We have a customer-friendly return policy:
- ✓ Damaged/Expired products - Return within 48 hours of delivery
- ✓ Wrong product delivered - Return within 7 days
- ✓ Refund processed within 5-7 business days
Yes, we offer Cash on Delivery for orders up to ₹10,000. However, we recommend prepaid payments for:
- ✓ Faster processing and delivery
- ✓ Higher order values (COD not available)
- ✓ Better tracking and support
We accept all major credit/debit cards, UPI, net banking, and digital wallets.