Returns policy
- Items can be returned within 14 days of receipt for a refund (excludes special order/customised items, food/baby formula/nutritional drinks, underwear/underclothing) Orders placed in error may incur a re-stocking charge. Postage costs are non-refundable where an item has been purchased in error.
- Return postage is the responsibility of the buyer, except where the item is found to be faulty/incorrect.
- Express courier charges are non-refundable except where an item is faulty/missed delivery time If your product arrives in a damaged or defective condition, it is important that you contact us immediately. Please ensure the packaging is kept
- The item must returned in its original condition/packaging and only once authorisation has been received
Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
RETURN PROCESS:
- For Return intimation, please visit www.jeplus.in/contactUs.
- Jeplus Healthcare Pvt. Ltd. customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.
- Once the claim is verified as genuine and reasonable, Jeplus Healthcare Pvt. Ltd. will initiate the collection of product(s) to be returned.
- The customer will be required to pack the product(s) in original manufacturer's packaging.
- Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).
REFUND PROCESS
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
- Order placed through online wallet will be credited to the wallet; and
- Order placed through cash on delivery will be refunded through fund transfer to customer bank account.
